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Frequently Asked Questions

Yes. People bank online, they transfer cash online, they even buy cars and airplanes online! Well, we use the same technology that the banks use to protect against the loss, misuse or alteration of your information, so you can order a diamond (or pearl necklace or gold bracelet, etc) without worrying about a thing. Your information is safe with us Also, when you're checking out – you can feel doubly secure if you see an “s” after the “http” in the website address. All browsers display this to let you know that you're in a secure environment thanks to our use of Secure Socket Layer (SLL) technology. To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Mozilla Firefox to tell you that your information is protected.
We ship our jewelry by highly trusted carriers like FedEx, Bluedart, DHL or Reputed Logistics Provider so the chances of anything happening to your prized package are super slim. Plus, all our shipments are fully insured. Visit our Shipping page for more information.
What? You lost the appraisal certificate?! Truth is we'd like you to return all bridal and engagement rings that come with an IGI® or SGL® or GIA® or EGL® or HKD® Appraisal Certificate with the certificate. But, if you can't find it – call us and we'll give you a quote for the exact price of the replacement. However, your refund -- if you return the ring without the certificate -- will be reduced by Rs. 1000 or more, depending on the certificate replacement cost.
We love surprises and we'd love to help you. First, you need to think about where you'd like the Candere Jewelry to be delivered, we require a signature for delivery regardless of any waivers you have from FedEx, Bluedart, DHL or global reputed logistics company. This requirement is for your protection, but we understand that they may interfere with your surprise. You can call our Customer Service Department at +91 22 6106 6262 or email us at cs@candere.com to arrange a FedEx delivery location (like an neighbor who's in on the surprise or your work place, etc.) that will keep the secret safe. We can also expedite your delivery for a special occasion, forgotten birthday (doh!) or missed anniversary (whoops!). And please don't hesitate to contact our Customer Service Department for any special requests.
Nope. We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it's our policy that a signature is required for all Candere orders, regardless of any signature waivers you may have with FedEx or any other logistics provider.
Please note that we are unable to deliver to Post Office boxes or forwarding addresses.
If you think you might have placed a duplicate order, please contact our Customer Service Representative at +91 2261066262 or email support@candere.com to get the details and they'll make sure that everything gets sorted out to your satisfaction.